EASE INTO TECH We're here to help.
HUDSON VALLEY DIGITAL NAVIGATOR: DONNA DAVIES
It’s free to utilize the services of Highland Public Library’s digital navigator. Navigators can help connect people to low-cost internet service and learn to use a device. They can also assist with a variety of key tasks, including:
● Finding ways to purchase low-cost phones or computers
● Finding resources for housing and submit online applications
● Managing healthcare, including: telehealth visits, patient portals, and other information
● Locating food resources
● Making a resume and filling out online job applications
● Making video calls to family and friends
● Connecting with public information like local government meetings
● Applying for services and benefits such as SNAP, Medicaid, and more
● Accessing educational services, such as remote learning opportunities or
connecting to a child’s school portal
● Dealing with daily life tasks such as online grocery shopping or paying bills
To connect with a navigator at Highland Public Library please call 845-691-2275 x206. To get the full list of digital navigator locations in the region, visit hvconnected.org.
Basic Computer Assistance Available:
- The Computer Assistance Program covers a range of topics to suit library patrons basic computing needs. We support the following
- Basic computer skills
- Downloading library eBooks or audiobooks onto your portable device
- Using Hoopla, Libby, or Kanopy
- Kindle, Kindle Fire, or Nook eReaders
- Searching the library catalog
- Using library databases
- Smartphone Basics (including specific apps)
- Microsoft Office (Word, Excel, Publisher, PowerPoint)
- Email (phone number required to create email account)
- Google Drive
- Patrons seeking assistance with specialized or advanced topics may be referred to external resources or programs if they are locally available.
Making an Appointment
How to make an appointment for computer assistance:
To connect with a the HV Digital Navigator call Donna at Highland Public Library please call 845-691-2275 x206.
If you need help with Microsoft products like Word, Excel and PowerPoint, you must bring your own working computer with software installed. We can not guarantee that your issue will be solved, but we will do our best.
Preparing for Your Appointment
Preparing for your appointment is critical to your success. Please do the following prior to your appointment
- Have a valid library card.
- Have a list of questions prepared.
- Bring your computer or handheld device.
- Don’t be late or your appointment may be cancelled.
Asssess Your Current Skills
Preparing for your appointment is critical to your success. Please do the following prior to your appointment
- Take an assessment test to recognize where you need help.